SHIPPING & RETURNS
SHIPPING POLICY
Thank you for shopping with Toni Dominique! We want to ensure that your shopping experience is as smooth and convenient as possible. Please review our shipping policy below:
Shipping Methods and Timeframes:
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All orders are Shipped USPS
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Orders are typically processed and shipped within 5-7 business days of purchase.
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Standard shipping delivery times vary depending on your location, but generally range from 3-7 business days.
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Expedited shipping delivery times are typically 1-3 business days. please email to request ( there is an additional fee)
Shipping Costs:
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We offer free standard shipping on all orders within the United States.
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Expedited shipping costs are calculated based on the weight and destination of your order please email to request ( there is an additional fee)
International Shipping:
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We currently only offer shipping within the United States.
Order Tracking:
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Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
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You can track the status of your shipment using the provided tracking number on our website.
Shipping Restrictions:
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Certain items, such as hazardous materials, cannot be shipped via air and may have restrictions on shipping to certain locations.
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Please review our product listings for any specific shipping restrictions.
Lost or Damaged Shipments:
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In the rare event that your order is lost or damaged during transit, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue, by sending a replacement item. (NO REFUNDS) please make sure you have video footage opening the package to receive replacements
Returns and Exchanges:
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Please refer to our returns and exchanges policy for information on returning or exchanging items.
Holiday Shipping:
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During peak holiday seasons, such as Christmas and Thanksgiving, please allow for additional processing and shipping time.
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We will provide shipping deadline information closer to the holiday season to ensure timely delivery of your orders.
Communication:
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If you have any questions or concerns about shipping, please don't hesitate to contact our customer service team at Info@tonidominique.net or 678-929-8014 and leave a message. We strive to respond to all inquiries within 24-48 hours.
Updates and Revisions:
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This shipping policy is subject to updates and revisions. Please check back periodically for any changes.
Thank you for choosing [Toni Dominique! We appreciate your business and look forward to serving you again soon.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from Toni Dominique . If you have any concerns about your order, please review our return and exchange policy below:
Returns & Exchanges:
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If you are not satisfied with your purchase, please let us know within 2 weeks of delivery for a replacement.
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To initiate a replacement, please contact our customer service team at INFO@tonidominique.net or leave a message at 678-929-8014 to begin the replacement process.
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Returned items must be in their original condition, unused, and with all original packaging and accessories included.
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Once your return is received Video and photo evidence of damaged items, we will Ship out your replacement within 5-7 business days.
Return Shipping:
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Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
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We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item.
Non-Returnable Items:
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Certain items are not eligible for return or exchange, including:
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Software, downloadable products, and gift cards
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Items that have been used or damaged by the customer
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Items purchased as part of a bundle or package deal (unless all items in the bundle are returned)
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Damaged or Defective Items:
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If you receive a damaged or defective item, please contact our customer service team immediately for assistance.
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We will require photo and video evidence of the damage or defect before issuing a replacement. You must film you opening the package.
Cancellation Policy:
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If you wish to cancel your order before it has shipped, please contact us as soon as possible.
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Once an order has been shipped, it cannot be canceled, but you may still be eligible for a return. (please email for details)
Communication:
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If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team at INFO@tonidominique.net or leave a voicemail 678-929-8014.
Updates and Revisions:
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This return and exchange policy is subject to updates and revisions. Please check back periodically for any changes.
Thank you for shopping with Toni Dominique! We appreciate your business and strive to provide you with the best possible shopping experience.